Shipping policy

Shipping, Returns & Subscription Policy

Processing Time

All orders are processed within 1–2 business days after purchase.

Shipping Times

We currently ship to the following regions:

  • United States: 9–12 business days after processing

  • United Kingdom: 10–15 business days after processing

Delays

In rare cases, external factors may cause shipping to take longer. If your order is delayed, please contact us at support@shopcenzi.com, and we’ll be happy to assist you.

Shipping Delays & Refund Requests

If your order is delayed due to unforeseen shipping carrier issues, we kindly ask you to wait up to 25 business days before requesting a refund or replacement.

Our 30-day money-back guarantee starts from the date the order is delivered, not the purchase date.

Product Returns

Please allow 5–10 business days from the time we receive your return for it to be inspected and processed. Refunds will be issued back to your original form of payment once approved.

Tracking Your Order

A tracking number will be emailed to you once your order ships. Tracking updates may take a few days to reflect, but your order is on its way!

Wrong Address or Missing Information

Shipping Address Responsibility:
Customers are fully responsible for providing an accurate and complete shipping address at checkout. We are not liable for delivery issues, delays, or losses resulting from incorrect or incomplete address information.

If a package is returned due to an address error, any additional shipping costs will be charged to the customer. No refunds will be issued for failed deliveries caused by inaccurate address details.

Subscription Orders

Subscription orders are billed automatically on the scheduled renewal date. Changes or cancellations must be submitted prior to the next billing date. Once a subscription payment is successfully processed, the order becomes final and will ship as scheduled.

No refunds or cancellations will be issued after billing. Customers may update or cancel future renewals at any time.

Need Help with Your Shipment?

If you have any questions about your order’s status, please reach out to our customer support team at support@shopcenzi.com, and we’ll be happy to assist you.